# AQEEFA AHMED - Operations & Scheduling Coordinator | Executive Administrative Specialist
Source: https://hello.cv/aqeefaahmed
Cape Town

## Links
- Email
- Phone

## About
Highly assertive and proactive Operations & Scheduling Coordinator with a proven track record in high-volume operational administration and multi-location coordination. Expertly manages complex workforce schedules using UKG Dimensions (Kronos), ensuring 100% data integrity across regional branches, and drives significant process improvements through rigorous financial auditing and conflict resolution. Committed to zero-error reporting and equipped with a dedicated remote setup for seamless UK-based operations.

## Work
### Admin & Operations Support | MCDONALD’S
Led operational administration and workforce management across four distinct regional branches, ensuring 100% data integrity, financial accuracy, and executive reporting for informed decision-making.
- Expertly managed the UKG Dimensions (Kronos) portal for the Ottery branch, ensuring accurate and timely uploading of crew and manager schedules to maintain 100% data integrity across four regional branches.
- Authored high-level Daily Executive Recaps, utilizing a rigorous self-audit checklist to ensure flawless formatting, grammar, and calculation accuracy, directly supporting informed senior leadership decisions.
- Orchestrated complex calendars and meeting schedules for senior leadership, ensuring alignment with 14-day maintenance cycles and month-end inventory deadlines to optimize operational flow.
- Safeguarded company assets by performing daily audits of cash envelopes and bank deposits, proactively identifying and resolving financial discrepancies and cash violations.
- Acted as a primary liaison to resolve logistics discrepancies and pricing mismatches between branch operations and the Finance Department, improving inter-departmental efficiency and accuracy.
- Monitored and reported on recurring waste patterns, identifying profit leaks and implementing store-level efficiency improvements to enhance overall operational profitability.
### Flexi Crew Member | MCDONALD’S
Provided high-volume client support and managed POS transactions, effectively resolving customer complaints and maintaining professional communication across departments.
- Delivered professional client support and efficiently managed high-volume POS transactions, serving numerous customers daily during peak service hours.
- Resolved customer complaints with a calm, proactive demeanor, de-escalating situations and maintaining positive customer relations.
- Maintained professional communication across departments to ensure seamless service delivery and operational efficiency.
### Childcare Provider | Self-Employed
Managed daily routines and requirements for children, demonstrating high levels of reliability, organization, and proactive stakeholder communication.
- Demonstrated exceptional reliability and organizational skills in managing daily routines and diverse requirements for children, ensuring a safe and structured environment.
- Maintained proactive and transparent communication with stakeholders, providing regular updates and addressing concerns effectively.
- Developed and implemented engaging activities, fostering a positive and stimulating environment for children under care.

## Education
### Pelican Park High School | General Studies

## Languages
- English

## Skills
### Systems & Technology
- UKG Dimensions (Kronos) Workforce Management (Portal Uploading)
- Advanced Excel (Data Management & Auditing)
- Reporting Systems
- Google Workspace
### Operational Excellence
- Field Service Scheduling
- Payment Reconciliation
- Process Improvement
- Documentation Auditing
### Remote Operations
- Dedicated home office
- 10+ Mbps fiber internet
- Professional noise-canceling equipment
### Professional Communication
- Executive Liaison
- Stakeholder Management
- Professional Phone Etiquette
- Advanced Business Writing

## Source
Read this profile on Hello.cv: https://hello.cv/aqeefaahmed
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