AQEEFA AHMED
Operations & Scheduling Coordinator | Executive Administrative Specialist
Cape Town, ZA.About
Highly assertive and proactive Operations & Scheduling Coordinator with a proven track record in high-volume operational administration and multi-location coordination. Expertly manages complex workforce schedules using UKG Dimensions (Kronos), ensuring 100% data integrity across regional branches, and drives significant process improvements through rigorous financial auditing and conflict resolution. Committed to zero-error reporting and equipped with a dedicated remote setup for seamless UK-based operations.
Work
MCDONALD’S
|Admin & Operations Support
Cape Town, South Africa, South Africa
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Summary
Led operational administration and workforce management across four distinct regional branches, ensuring 100% data integrity, financial accuracy, and executive reporting for informed decision-making.
Highlights
Expertly managed the UKG Dimensions (Kronos) portal for the Ottery branch, ensuring accurate and timely uploading of crew and manager schedules to maintain 100% data integrity across four regional branches.
Authored high-level Daily Executive Recaps, utilizing a rigorous self-audit checklist to ensure flawless formatting, grammar, and calculation accuracy, directly supporting informed senior leadership decisions.
Orchestrated complex calendars and meeting schedules for senior leadership, ensuring alignment with 14-day maintenance cycles and month-end inventory deadlines to optimize operational flow.
Safeguarded company assets by performing daily audits of cash envelopes and bank deposits, proactively identifying and resolving financial discrepancies and cash violations.
Acted as a primary liaison to resolve logistics discrepancies and pricing mismatches between branch operations and the Finance Department, improving inter-departmental efficiency and accuracy.
Monitored and reported on recurring waste patterns, identifying profit leaks and implementing store-level efficiency improvements to enhance overall operational profitability.
MCDONALD’S
|Flexi Crew Member
Cape Town, South Africa, South Africa
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Summary
Provided high-volume client support and managed POS transactions, effectively resolving customer complaints and maintaining professional communication across departments.
Highlights
Delivered professional client support and efficiently managed high-volume POS transactions, serving numerous customers daily during peak service hours.
Resolved customer complaints with a calm, proactive demeanor, de-escalating situations and maintaining positive customer relations.
Maintained professional communication across departments to ensure seamless service delivery and operational efficiency.
Self-Employed
|Childcare Provider
Cape Town, South Africa, South Africa
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Summary
Managed daily routines and requirements for children, demonstrating high levels of reliability, organization, and proactive stakeholder communication.
Highlights
Demonstrated exceptional reliability and organizational skills in managing daily routines and diverse requirements for children, ensuring a safe and structured environment.
Maintained proactive and transparent communication with stakeholders, providing regular updates and addressing concerns effectively.
Developed and implemented engaging activities, fostering a positive and stimulating environment for children under care.
Education
Pelican Park High School
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National Senior Certificate (NSC)
General Studies
Languages
English
Skills
Systems & Technology
UKG Dimensions (Kronos) Workforce Management (Portal Uploading), Advanced Excel (Data Management & Auditing), Reporting Systems, Google Workspace.
Operational Excellence
Field Service Scheduling, Payment Reconciliation, Process Improvement, Documentation Auditing.
Remote Operations
Dedicated home office, 10+ Mbps fiber internet, Professional noise-canceling equipment.
Professional Communication
Executive Liaison, Stakeholder Management, Professional Phone Etiquette, Advanced Business Writing.